After looking at the quality of the turf (pet turf) and comparing the quotes we received from 3 different companies, we decided to go with Turf Pro. Part of the reason was Chip (the owner) is responsive and gives 5-star customer service. He responded to our many questions promptly as we were contemplating whether to make this significant investment to improve our backyard. Chip also did an excellent job to ensure our project was completed before roadwork in our community began. His crew is hardworking and knowledgeable. The synthetic turf looks amazing. Our dog loves it. She can run around all she wants even after it rains without getting muddy. There were some minor issues with the turf (manufacturing defect) that Chip rectified in a timely manner. It is easy to see that his top priority is to make sure his customer is happy and I can say that I am one happy customer. I would highly recommend Turf Pro.